Shipping
To ensure the safe delivery of your items, all purchases are carefully packed in custom boxes for added protection during transit.
We ship via reliable carriers such as UPS or FedEx, with full insurance coverage on every order. This guarantees that your purchase will arrive securely and as expected.
Easy Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not happy, please contact us within two days of receipt, and we’ll work together to facilitate a return and refund.
Returns
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Return Window: Items must be shipped back within three days of delivery (excluding Sundays and postal holidays). We accept returns as long as the item is in its original condition and has not been altered, resized, or customized. Original shipping costs will be deducted from your refund unless the item was not as described.
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International Returns: For our valued international customers, we ask that you take responsibility for insuring and sending return shipments. Please note that unless the item you received was not as described, you will also be responsible for covering any duties, taxes, or tariffs that Park Avenue Antiques incurs upon delivery or return. This policy also applies to refused overseas packages.
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Shipping Requirements: Returns must be sent fully insured with a trackable delivery method and signature confirmation. Please provide this tracking information. Unfortunately, items lost or damaged during transit cannot be refunded.
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Processing Fees: As of October 11, 2019, our credit card processor no longer refunds processing fees for returned merchandise. As a result, we now apply a processing fee on all returned orders (2.9% for domestic and 4.4% for international). These fees will be deducted from your refund, unless the item was not as described. We appreciate your understanding and strive to make your shopping experience with us as seamless as possible.
- Import Duties: Please note that the purchaser is responsible for all customs fees associated with their shipment. We recommend checking with your local post office for information on potential fees or tariffs. All items will be shipped and declared at full value.